Terms & Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PB Archery Products relationship with you in relation to this website.
The term "PB Archery Products" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without PB Archery Products prior written consent.
  1. PAYMENT
    All orders must be prepaid. We accept PayPal- Amex MasterCard Visa, Money Order or Check. If you would like to send a check we will wait for the check to clear before we ship the merchandise. If you are using a credit card it will be processed before the item is shipped. We are happy with any size of order you make, there are NO service or handling fees for small orders, we appreciate your business. If an item is out of stock and on backorder we will provide a full refund if we cannot provide it within 90 days. Orders will be charged as normal at the time of placing the order for backordered items. If an order is cancelled earlier than 90 days we reserve the right to apply a restocking fee as the item may have been ordered specifically for the order.

  2. MISSING OR DAMAGED ITEMS 
    If any items are missing from your order that are on your invoice first check the box and inspect for any holes etc. If the box is in good condition contact us immediately, we will rectify the situation.  If your box is damaged in any way call your local post office on instructions on how to proceed with a claim.  Keep all the shipping materials; you may need them for your claim. In no case wait any longer that 7 days to call them, you may lose any insurance on the shipment that you had.

  3. WARRANTY
    All warranty issues fall under individual manufactures policies. PB Archery Products does not warranty any items.  We will help facilitate the process however any way we can. If you feel you have an item that requires warranty you must first obtain a Return Authorization Number. The item must then be sent to us with description included of what you feel to be wrong with the item, along with your return address.  We will then process the item with the manufacturer necessary.  Each Manufacturer operates under a different policy.  Some will require the item to be sent to them for their evaluation. We do not guarantee the successful warranty of any item sent to us. We will not warranty any item ourselves. We do not offer a refund for defective merchandise.

  4. RETURNS & REFUNDS

    1. PB Archery Products will gladly offer an exchange or credit note on most product sent back to PB Archery Products for return. If you are not satisfied with your purchase, you may return most items within 60 days of receipt by completing our return process, at that time we will issue a credit note. This is our 60 Day Guarantee. Certain products may not be returned for any reason. Please feel free to contact us for more information. PB Archery Products reserves the right to determine which items we wish to receive as a return. A return authorization form is required for any and all returns. WE DO NOT ACCEPT ANYTHING WITHOUT AND RA FORM! RA form can be found here…  All returns must also include a copy of the original invoice. Returns after 60 days will not be accepted. Any return without an RA form or original copy of an invoice will be charge a $25.00 administration fee. Any free or promo items we offered with an item must also be returned. Refund amount will be for the original purchase price of the item. Shipping, handling, and insurance are not refundable.

    2. Open or used products returned will be subject to a higher restocking fee to be determined upon receipt by PB archery Products This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used extensively and shows signs of wear and tear will be subject to a 40-80% restocking fee. Use is defined as any attempt to install, fire, drawn back, wear, wash, use, oil, open, remove, damage, or otherwise manipulate.

    3. PB Archery Products will gladly EXCHANGE anything. NO RE-STOCKING FEE PROVIDED THE PRODUCT IS UN-USED OR UN-OPENED. Used or open products will still incur a re-stocking fee based on how much they were used. You are still responsible for the freight to and from PB Archery Products for the exchange.

    4. Credit notes amounting to under $10.00 will automatically be added to a future purchase in any online purchase. We don’t do refunds on anything under $10.00. The credit will be issued with have no expiry date and may be used at the customers discretion and at any time on any purchase.

    5. Refunds for product not shipped at the request of a customer will be refunded as soon as possible. Refunds are processed every few days and and may take up to 7-10 days to appear back on your credit card.

    6. We do not accept refunds on product where new product of the same kind has been replaced with a newer or more current version. This includes product replaced with a new year’s product line.

    7. Please verify all product functionality within five business days of receiving your items. If you verify product functionality after this timeframe, those products will valid for service only.

    8. Cancellation requests must be done through our Order Management center only. We do not consider voicemail, or emails to the improper department to be cancellation requests. The only method considered to be a legitimate order cancellation request is through our Order Management Center.

  5. PRICING
    All prices, including shipping and handling, are subject to change without notice because of currency exchange from manufacturers and unknown price increases. We will make our best effort to notify you of the change if possible. Other instances may be from typographical errors on the webpage and will be corrected at the time of the order. If this happens you will be notified of the change before the item is shipped.  All online orders will be charged shipping. Due to the fluctuating dollar prices on our website may vary from day to day. The price that an item is purchased at on a certain day is th price it is. Refunds or credits will not be issued if a purchase is made and the price changes days later. Certain Credit card companies may charge additional service fee’s and PB Archery products is not responsible for these fees and will not be expected to refund them if your card provider charges such fees.  Recipients of goods are responsible for all duties and taxes that may be applicable in their province, state or country.

  6. SHIPPING
    The amount shown for shipping includes both the Shipping & Handling fees. The Method used for all orders which receive free shipping will be standard post. Customers wishing to upgrade their shipping method will be responsible for the cost of shipping. Customers choosing to split shipments due to backordered items will be billed for the multiple shipments. Customers wishing to have their order faster are encouraged to select Express Post or UPS as a Method of shipment.

    7. Please Note.  Customers with orders outside of the Continental United States must contact us before placing an order for a shipping quote.